Knowledge Management Task Complexity In Emergency Management: An Instrument
نویسندگان
چکیده
While there has been a rich body of literature on knowledge management, little research has beenreported that defines the dimensions and operationalization of the complexity of knowledge management tasks.Based on literature reviews and field study observations, we conceptualize knowledge management taskcomplexity as consisting of six dimensions: component complexity, interactive complexity, task novelty, tasknon-routineness, task difficulty, and lack of task information. Using a systematic instrument development processwith interviews, observations and survey data obtained at Miami-Dade County Emergency Operations Center(MD-EOC) in Florida, we developed measures of the six dimensions for knowledge management tasks in thecontext of emergency management. The final instrument demonstrated sufficient reliability and construct validity.Implications of our conceptualization and measures of knowledge management tasks to research and practice aswell as directions for future research are discussed.
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